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TERMS & CONDITIONS

INTRODUCTORY PROVISIONS AND IDENTITY OF OPERATOR

The services provided at the DRIVE LOUNGE CZ venue and through the website are operated by CZ8 Racing Holdings, s.r.o., with its registered office at Kazínská 66, 252 28 Černošice, Company ID No. [23959371], registered in the Commercial Register maintained by the Prague Municipal Court under Insert C 435484, email: info@drivelounge.cz, phone: +420 608 357 311 (hereinafter as “Operator” ; “Drive Lounge” ; “we” ; “us”).

1. GENERAL CONDITIONS

These are the terms and conditions (hereinafter the “T&Cs” or “Terms”), issued pursuant to Section 1751 of the Czech Civil Code No. 89/2012 Coll., as amended (the “Civil Code”), on which you as a customer (the “Customer”) join us on a DRIVE LOUNGE Game Experience (the “Experience”).

We reserve the right to amend or vary these Terms. The amended or varied wording of the Terms will be published on our website at https://www.drivelounge.cz/terms-and-conditions/. Our legal relationship with you will be governed by the Terms effective at the time of the purchase of the Experience.

Please read these Terms carefully before you submit your booking to us. These Terms tell you who we are, how we will provide the Experience to you, how you and we may change or end the Contract (as defined herein), what to do if there is a problem and other important information.

Please note that, if you are making the booking on behalf of others in your group, it is your responsibility to ensure that these additional players agree to these Terms and are in receipt of all relevant information relating to the booking. DRIVE LOUNGE shall not be responsible if members of your group are unable to participate in an Experience as a result of you failing to provide them with all the relevant information.

2. OUR CONTRACT WITH YOU

These Terms govern the mutual rights and obligations between the Operator and the Customer arising from or related to the Contract for the provision of the Experience (the “Contract”). The Contract constitutes a contract for the provision of services pursuant to Section 1746(2) of the Civil Code.

Your booking becomes binding when we confirm acceptance of your booking by email. These Terms form an integral part of the Contract between you and us together with the booking confirmation and the information provided to you before checkout.

Individual / private Customers (B2C Customers):

  • Our acceptance of your booking will take place when your payment is processed successfully, and you reach the booking confirmation page, at which point a Contract will come into existence between you and us. We will also send you an email confirmation.
  • If we are unable to accept your booking, for example because of limitations on our resources, we will inform you of this in writing and issue you a refund.
  • We will assign a booking reference to your booking and tell you what it is when we accept your booking and include it in the booking confirmation email. It will help us if you can tell us the booking reference whenever you contact us about your booking.

Corporate Customers (B2B Customers):

  • Your booking will be accepted when you agree the date, location, activities, number of guests in your party and the price with your event organiser. At this point the Contract will be treated as concluded and the full booking fee will be payable immediately. For large (10+ people) and / or full venue bookings your event organiser may at their discretion agree to:
    1. take a deposit at the time of booking in place of the full fee at that time for the activities booked with the full fee being paid at an agreed later date if relevant and/ or
    2. consider payment terms with you for the booking. Please note that once booked, the full fee is payable at the time of booking; any grace period for payment is not obliged to be given. Please be prepared to make payment in full at the time of making the booking.
  • Once booked and payment made (or payment terms agreed as the case may be as outlined above), we will send you a confirmation email and booking reference to assist you with generating any purchase order you may need to internally yourself, and in respect of which we will send you an invoice if you request; please note that the booking fee is payable at the time of booking, and not on the date of your purchase order or our invoice as the case may be. It will help us if you can confirm your booking reference whenever you contact us about your booking.

In accordance with its statutory obligation, the Operator provides the following information about the Contract:

  • The concluded Contract (the booking and these T&Cs) will be archived by the Operator in electronic form and will not be accessible to the Customer. However, the Operator will send the Customer the booking confirmation, including the text of these T&Cs, via e-mail.
  • The Contract can be concluded in the English language or the Czech language.
  • The technical steps leading to the conclusion of the Contract on our website are (i) selection of the Experience, date, and time; (i) entering the Customer’s contact and personal details; (iii) selection of payment method; and (iv) final review of the data and submission of the booking by clicking the “Pay” or “Confirm” button.
  • Before submitting the order (clicking the final confirmation button), the Customer is allowed to check and modify all input data they have entered. The system allows the Customer to return to previous steps to correct any errors.

3. YOUR EXPERIENCE

  • We will deliver the Experience to you on the date specified in the booking confirmation email that we send you.
  • You acknowledge that it is your responsibility to contact us regarding the suitability of our games for any health or disability issues that you may be concerned about.
  • We ask that all guests arrive at least 15 minutes before the start-time of your booking. For late arrivals we are unable to change the booking start time, and refunds will not be available.
  • Your simulator(s) are allocated at the time of booking – to guarantee being located with your group and part of the same game, all drivers must be booked at the same time on the same booking.

4. AGE AND HEALTH RESTRICTIONS

  • The racing simulators are designed to simulate a motorsport driving experience using professional grade equipment, including a direct drive force feedback system and haptic technology providing vibration movement through the wheel, pedals and seat. Due to the haptic system, the simulator is not suitable for guests who are pregnant.
  • Any elderly guests or guests with heart conditions, high blood pressure or aneurysms, recent surgery or illness, neck, back or bone ailments should consult their physicians before using the simulator. If you have been diagnosed with or think you may suffer from epilepsy, please refrain from using the simulators. As part of the activity and at times throughout the venue, there may be flashing lights, images and videos, and may not be suitable for guests with epilepsy or photosensitivity.

5. YOUR RIGHT TO CANCEL OR CHANGE YOUR BOOKING

  • We only accept cancellations up to 48 hours in advance of your booking. If you do need to cancel up to 48 hours in advance of your arrival, we can move your booking to another day or arrange a refund.
  • If you cancel within 48 hours of your booking, then any cancellations are non-refundable and non-transferable. All monies paid are forfeited.
  • If the number of players in your group has dropped below what was originally booked and paid for, within 48 hours of your booking date, your group will still receive the number of races/places originally booked. No refunds or transfers are available within 48 hours of your booking.
  • According to Section 1837(j) of the Civil Code, there is no statutory right for a B2C Customer to withdraw from the Contract within the 14-day “cooling-off” period without giving a reason, as the Experience constitutes a contract for the use of leisure time provided on a specific date or within a specific period. All bookings are final and subject to our cancellation policy.
  • If due to unforeseen and serious circumstances a rearranged booking will not sufficiently resolve the enquiry, the DRIVE LOUNGE General Manager has the discretionary authority to issue a voucher for the equivalent value with an expiry date no more than 30 days after the date of the original booking.
  • Re-scheduling your booking may be possible, but only at the discretion of the DRIVE LOUNGE venue general manager. In all circumstances, your request to re-schedule a booking must be made more than 48 hours prior to the time of the original booking, and any re-scheduled booking must be within 30 days of your original booking. If, for whatever reason, we are unable to accommodate your booking on an alternative date, or if you give us less than 48 hours’ notice of your request to reschedule a booking, you will not be due a refund.

6. OUR RIGHT TO CANCEL OR AMEND YOUR BOOKING

  • In certain circumstances, we may need to cancel your Experience. If we do so we will use reasonable endeavours to contact you as soon as possible.
  • We shall not be liable for any failure to provide the Experience due to unforeseen technical failures (e.g., power outages, sudden hardware/software malfunctions) that could not have been prevented. In such cases, the Customer is entitled to a free rescheduling of the Experience.
  • If we make significant changes to the Experience such that it differs materially from the one advertised at the time of booking, we will contact you as soon as possible. In such event, you shall have the right to either: (i) reschedule the booking within 30 days, or (ii) terminate the Contract and receive a full refund of the price paid.
  • In the circumstances set out below, where cancellation results from your or your participants’ breach of safety rules or venue rules, we may cancel the Contract and you shall not be due a refund:
    • if, in the opinion of any of DRIVE LOUNGE’s staff, you or any participants are behaving in an aggressive, abusive or threatening way towards either DRIVE LOUNGE’s staff or any other Customers; or
    • you or any participants do not participate in the Experience in accordance with the safety rules and advice provided to you by members of our staff prior to, or during, the Experience.

7. HOW TO CANCEL YOUR BOOKING

  • To inform us that you would like to cancel your booking with us, please use the online booking platform or contact details set out on the website of the venue with which you made the booking, or contact the events organiser who took your booking.

8. IF THERE IS A PROBLEM WITH THE EXPERIENCE – COMPLAINTS

  • We are under a legal duty to provide the Experience in conformity with this Contract. Should we deliver the Experience that is defective, such as if it is significantly different from that as advertised when you booked, or during your participation the Experience is subject to significant technical faults (such that you are prevented from being able to complete the Experience, or your Experience is significantly impaired) you have the rights arising from defective performance under Sections 1914 to 1925 of the Civil Code and you may ask to participate the Experience again on a different date or request a refund.
  • You may file a complaint immediately at the venue or via the contact details on our website. We will issue a written confirmation of when you exercised the right, the content of the complaint, and the requested method of settlement.
  • We will decide on the complaint within reasonable period of time. The complaint of a B2C Customer, including any refund, will be settled no later than 30 days from the filing date, unless a longer period is agreed.
  • Nothing in these Terms affects any mandatory rights you may have as a consumer under applicable law.

9. PRICE AND PAYMENT

  • The price of your booking (which includes VAT) will be the price indicated on the booking and in the case of B2C Customers as noted on the payment pages of our website at the time you place your booking, or in the case of B2B Customers, it will be the price agreed with your event organiser when you make the booking and conclude the Contract. Once your payment has been processed, we will also send you an email receipt confirming how much you paid. We reserve the right to change pricing at any time. To the extent that we do amend the price, the price paid for any booking prior to the price change will be unaffected and you will not be due a refund or required to pay any additional sums.
  • To the extent that you bring less players to the Experience than booked, the price difference will not be refunded. Please note that there may be a minimum number of players for any game. Please check the relevant venue’s details for more information or contact the events organiser who you have been speaking with.
  • In case you have brought more players to the Experience than booked, the price difference can be settled upon arrival. Please note that there may be a maximum number of players for any game. Please check the relevant venue’s details for more information or contact the events organiser who you have been speaking with.
  • Our venues do not accept any cash payments. We accept payment by Visa, MasterCard, American Express credit and debit cards. Payment must be at the time of booking, and we will not accept your booking unless it has been paid for in full.

10. DISCOUNTS

  • If you wish to take advantage of one of our discounts, please note that you will be expected to show a valid ID card on arrival at your Experience. If no valid ID is presented, we reserve the right to charge the difference in price via card payment.
  • Please note that we do not offer discounts for all of our DRIVE LOUNGE experiences and products. Please check our booking pages for more details.
  • Discounts cannot be used in combination with other discounts or promotional offers.
  • Discounts cannot be applied to any of our group packages.
  • For student discounts we will require a valid ID card to be presented on arrival. Valid student ID includes a valid ISIC card or a university ID card. For student discounts, each individual booking with a discount must show relevant ID on arrival.

11. GIFT CARDS

  • We sell and accept payment using Drive Lounge Gift Cards.
  • Gift Cards can be purchased online and in-store.
  • Gift cards can only be redeemed against standard B2C Customer bookings, not pre-booked B2B group bookings.
  • Gift cards cannot be exchanged for cash.
  • Any funds not used on a Gift Card will remain on the card and can be used in whole or in-part for a future Experience.
  • For gift cards purchased without a fixed date, the B2C Customer retains the statutory right to withdraw from the purchase within 14 days of receipt of the voucher, provided the voucher has not yet been redeemed. You may exercise this right by contacting us at the contact details stated in the introductory section of these Terms.

12. TOURNAMENTS AND COMPETITIONS

  • During the Tournament, Players must always strictly follow all Drive Lounge Instructions.
  • Players must show sportsmanship and respect for each other and for all Players and Staff of the Tournament from Drive Lounge.
  • Any prizing is non-exchangeable, non-transferable and no cash alternatives will be offered.
  • Drive Lounge reserves the right to change/withdraw any announced prize amounts at any time at its sole discretion. If any violation of the rules occur Drive Lounge has a right to transfer prizes to the relevant Players.
  • Where prizing is an additional Experience, or a voucher for an additional Experience that cannot be used as entry into another tournament or competition.
  • The prize is provided or settled within the time frame and procedure agreed between Drive Lounge and the Players participating in the Tournament, but in any case, no later than 3 months after the completion of the Tournament.
  • Individual Tournaments and Competitions may have their own Terms & Conditions in addition to our standard T&Cs.

13. OUR RESPONSIBILITIES FOR LOSS OR DAMAGE SUFFERED BY YOU

  • Our total liability to you, howsoever arising under or in connection with the Contract, shall be limited to 100% of price paid or payable by you under the Contract.
  • This limitation does not apply to damage caused to the natural rights of a person (including life and health), nor to damage caused intentionally or by gross negligence or any other matter where limitation of liability is prohibited by mandatory provisions of the applicable law.

14. PERSONAL DATA AND GDPR

  • We will process personal data in accordance with applicable data protection law and as further described in our Privacy Policy. Our Privacy Policy explains in particular the identity of the data controller, the purposes and legal bases of processing, retention periods, recipients of personal data, and your rights, including the right to object where processing is based on legitimate interests and the right to withdraw consent where processing is based on consent.

15. NOTICE OF FILMING & PHOTOGRAPHY

  • When you enter a DRIVE LOUNGE venue or event, you enter an area where photography, audio, and video recording may occur. By entering the premises, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by DRIVE LOUNGE and its affiliates and representatives. This consent is considered granted unless the Customer expressly expresses their disagreement or objection to a member of staff upon arrival at the venue or in writing via email. Such objection will be fully respected and will not restrict the Customer’s access to the Experience.
  • Images, photos and/or videos may be used to promote similar DRIVE LOUNGE events in the future, highlight the event and exhibit the capabilities of DRIVE LOUNGE. You release DRIVE LOUNGE, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitising, or publication and use of interviews, photographs, computer images, video and/or or sound recordings.
  • By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by DRIVE LOUNGE or the person or entity designated to do so by DRIVE LOUNGE.
  • If you do not wish DRIVE LOUNGE to use any images and/or videos of you or your group, please let a member of staff know upon arrival or email guestservices@drivelounge.cz.

16. OTHER IMPORTANT TERMS

    • Please note CCTV is in operation in our venue for the safety of our team and guests. For more details, please ask our team.
    • We do not permit any external food or alcohol in our venue
    • We ask that all our guests act responsibly, we have a zero-tolerance policy for anything that would interfere with the Experience for our team or other guests, and we reserve the right to refuse entry or remove guests from the venue without refund.
    • We may transfer our rights and obligations under these T&Cs to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.
    • This Contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these T&Cs.
    • Each of the paragraphs of these T&Cs operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • If we do not insist immediately that you do anything you are required to do under these T&Cs, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • These T&Cs, as well as the Contract concluded, are governed by and shall be construed in accordance with the laws of the Czech Republic.
    • Any disputes arising out of or in connection with these T&C as well as the Contract concluded, shall be subject to the exclusive jurisdiction of the courts of the Czech Republic. If the Customer is a consumer, this choice of law does not affect their rights under mandatory consumer protection laws that cannot be contractually derogated from.
    • In the event of a dispute between a B2C Customer and DRIVE LOUNGE that cannot be settled by mutual agreement, the Customer has the right to a dynamic out-of-court settlement. The designated entity for alternative dispute resolution is the Czech Trade Inspection Authority (Česká obchodní inspekce). More information can be found at coi.cz.

    These T&Cs are valid and effective from 1 January 2026.